Returns and refund policy

All transactions are final. No refunds will be processed. In the event of a billing error, please contact sales@vmcom.com within 3 business days.

Privacy policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. What information do we collect? We only collect information that we need that is related to your order. This includes your:

Billing Address Shipping Address Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

Cookies and browser information

By using our websites you are agreeing to our use of cookies.The so-called cookies are tiny text files sent to the user’s browser when he or she visits our website. Cookies help us record information about your visit to our sites. We use both a type of cookies that expire when your browser visit ends and another type of cookies that have a set date of expiration. Cookies allow us to distinguish users through arbitrarily assigned ID numbers, keep track of a number of visits to our sites, throttle server request rates and access information about users’ visits of our sites, from which sites the users have arrived, what their session states currently are and when they end. This information is used for running and improving our services and is shared only with our analytics, advertising and social media partners. You can read about how they use your data here.

Most common browsers offer a way to manage cookies. This method may be to some degree limited in mobile browsers. You can find more information about managing cookies in the help or support sections of your browsers.

Data protection

The User can adopt their own measures to protect and conceal their transferred data, such as encryption or scrambling. Nevertheless, it must be done in a manner compatible with the our communication system that is while maintaining the possibility to transfer data.

We are not liable for damages incurred by the User as a result of an Internet network failure, delayed delivery or damage to data during transfer. We are not liable for damages incurred by transfer of secret data.

Faq

What is VMcom Backup Appliance?

VMcom Backup Appliance is a software which provides reliable recovery of virtualized applications and data running on VMware platform. With VMcom, you can protect all your data from virtual machines and also assign a limited access to particular tenants.


What is unique about VMcom Backup Appliance?

We at VMcom have mastered the multi-tenancy of the backup solution in public cloud. Thanks to VMcom Backup Appliance, any provider of VMware public cloud is now able to assign privileges for backup and recovery of selected virtual machines to specific users. Backup and restore can be then managed by users themselves.


How is VMcom Backup Appliance licensed?

VMcom Backup Appliance offers two license models. Perpetual license (CPU socket based, single payment) and Usage license (VM based with monthly payment). Thanks to automated usage reporting, there is no need to create reports manually. Please contact us for detailed pricing or further information.


Is VMcom Backup Appliance a cloud backup-as-a-service (BaaS) or on-premise backup software?

VMcom Backup Appliance is offered as an on-promise backup appliance. For its operation 1vCPU, 2GB RAM and 40GB of storage is required.